Custom Gym Uniform FAQs
Ordering & Customisation
What customisation can I add to our uniforms?
Most of our uniforms and accessories can be customised with your business logo, staff names, job titles, slogans and social media details. You can choose from a range of print positions.
What print positions are available?
Most garments offer multiple print positions, including chest, back, sleeve and leg print positions. Available print areas vary depending on the garment style and product selected. Please refer to our How to Use the Online Designer Tool Guide for more information.
What file formats do you accept for logos?
For the best print quality, we recommend supplying your logo as a vector file (PDF, Adobe Illustrator (.AI), EPS or SVG). High-resolution PNG files with a transparent background (minimum 200 dpi) also produce excellent results. If these formats aren't available, we can also work with high-resolution JPG files.
Which print method do you use?
We use professional heat transfer printing to produce durable, high-quality personalised uniforms. This print method is ideal for performance and activewear fabrics, providing a sharp, full-colour finish while maintaining the garment's comfort, stretch and breathability. Our print process is designed to withstand regular washing and everyday wear when the recommended care instructions are followed.
Do you offer embroidered uniforms?
No. We specialise in professional garment printing rather than embroidery. Printing is better suited to modern performance fabrics, helping garments remain lightweight, breathable and comfortable while delivering a durable, high-quality finish.
Is there a setup fee for personalised uniform orders?
No. We do not charge artwork setup fees or standard print setup fees.
Can I preview my customised uniforms before ordering?
Yes. Our online designer allows you to preview your customised uniforms before placing your order. You can upload your logo, add text and view a digital preview before completing your purchase. If you're new to the designer, please see our Online Designer Guide for step-by-step instructions.
Can I save my design for future orders?
Yes. Creating an account allows you to save your designs for quick and easy reordering in the future.
Can I reorder uniforms later?
Yes. Reordering is quick and easy. If you've ordered through your account, you can simply log in to access your previous orders and reorder the same uniforms. This is ideal when new team members join, existing garments need replacing or you want to expand your uniform range while maintaining a consistent look across your business.
Do you provide artwork approval?
Yes. All artwork is checked before production to help ensure the best possible print quality. While we check artwork suitability, customers remain responsible for checking spelling, positioning and design details before approving their order. If you notice any errors after placing your order, please contact us immediately, as changes may not be possible once production has started.
Bulk Orders & Team Uniforms
Is there a minimum order quantity?
No. There is no minimum order quantity. Whether you need one garment or uniforms for an entire team, we're happy to help.
Can I order a sample before placing a larger order?
We do not offer free samples. However, many customers choose to order a single customised garment first to check the sizing, garment quality and print finish before placing a larger team order.
Do you offer volume discounts?
Yes. We offer competitive pricing for larger orders, with qualifying discounts automatically applied where applicable.
Can I mix products within a bulk order?
Yes. You can mix different garment styles, colours and sizes within the same order, making it easy to create a complete uniform solution for your team. All items count towards your volume discount.
Can each item in a bulk order have a different name or role?
Yes. Each garment can be personalised with different names, job titles or roles while maintaining consistent branding across your team.
Can different garment styles use the same logo?
Yes. The same logo can be applied across a wide range of garments and accessories, including T-shirts, polo shirts, hoodies, sweatshirts, jackets, midlayers, caps and bags. This makes it easy to create a consistent, professional brand image while choosing the most suitable garments for different roles, seasons and working environments.
Sizing & Garment Fit
How do I choose the correct size?
We recommend checking the size guide and garment description for each item before ordering. Sizing can vary slightly between product ranges and garment styles.
Are your garments suitable for both men and women?
Yes. Many styles are available in unisex and women's fits, allowing you to choose the most suitable option for your team.
Do you offer plus sizes or extended sizing?
Yes. Many garments are available in a wide range of sizes. Please refer to the individual product pages for available size options.
Do you offer breathable or moisture-wicking uniforms?
Yes. Many garments are manufactured using breathable, moisture-wicking performance fabrics designed to keep your team comfortable in active working environments.
Print Quality & Garment Care
Will the print crack, peel or fade after washing?
Our professional print methods are designed to withstand regular washing and everyday wear when the recommended care instructions are followed.
What temperature should I wash our fitness uniforms at?
We recommend washing all garments at 30°C to help preserve the print quality and extend the life of your uniforms.
Delivery & Production
How long do customised uniforms take to arrive?
Orders are typically produced within 7–10 business days, with delivery usually taking 1–3 working days. Please see our Shipping Information page for full details.
Can I make changes to my order after placing it?
Changes can usually be made provided production has not started. Please contact us as soon as possible after placing your order if you need to amend any details.
How will I know when my order has been dispatched?
You'll receive an email confirming your order has been dispatched.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive an email from the courier containing your tracking information.
What happens if my order arrives damaged or incorrect?
If your order arrives damaged or has been produced incorrectly, please contact us within the timescale outlined in our Returns policy providing photographs where possible. We'll investigate the issue promptly and work with you to resolve it as quickly as possible.
Our online designer allows easy editing of text, colours and logos. Find out how to customise your clothing in our online walkthrough or contact us for additonal help

